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One of the greatest challenges faced by Human Resources departments in selecting and retaining talent is ensuring that candidates’ personal values are compatible with corporate culture.
In a Language Services Provider, the person responsible for talent management is the Vendor Manager (VM). Their role is to bridge the gap between client and vendor, fostering beneficial and long-lasting relationships.
Therefore, VM is responsible for seeking and recruiting talents, negotiating prices, managing contracts with suppliers, establishing a good relationship with all of them, and, above all, ensuring that their deliveries correspond to the quality levels expected by the customer.
Vendor Management Overview
The Vendor Manager must align the company’s strategic objectives as well as the client’s to determine which parameters will be used to evaluate the performance of each team member.
Having done that, VM can move on to selecting the vendors who will work on this project. To accomplish this, VM needs to make a detailed analysis of the company profile and its suppliers to identify the right partners who will ensure the success of the project.
In addition to recruiting qualified suppliers, the Vendor Manager is also responsible for monitoring performance, ensuring that the project specifications and contractual terms are being strictly complied with. This means collecting and providing feedback and openly communicating about improvement opportunities for both parties.
Competences of a good Vendor Manager
The Vendor Manager is a strategic function that directly affects the company’s results. The professional in this position must have a certain profile and set of skills. Check below the essential skills set to look for in a Vendor Manager:
- Strategic thinking and a proactive and creative approach to problem-solving
- Extensive knowledge of the company and industry
- Contract fulfillment and compliance
- Excellent communication & people skills
- Negotiation & conflict management
- Organization and time management skills
- Self-motivation and initiative
- Keen interest in technology and industry
Satsuma invests in Vendor Management to ensure the success of our operations and partnerships and the agility and compliance of our deliveries. Talk to us to find out how we can build a custom solution for your needs.
